Service Agreement (Standard, applies to Services Provided unless otherwise documented)
The following Service Agreement applies to all standard website packages sold by WEB DESIGN 4 BUSINESS trading with ACN 667 214 744 This Service Agreement applies to all custom website projects unless specifically quoted differently.
Service Level Agreement (SLA) All efforts are undertaken to provide our customers with the highest service availability. All websites are professionally hosted in environments which are 24/7 managed, climate controlled, located in Australia backed up and managed by a professionals. All website change requests are usually handled within 24 hours of receipt of request.
Your website is professionally hosted in a 24/7 Australian based server environment assuring continuous availability for your website. No guaranteed Hosting Service Level agreement is part of this agreement, no financial penalties are offered should the service experience an outage The customer agrees that under this agreement it is not possible to claim damages nor loss of income because your website experienced an interruption, no matter the cause nor responsibility of the loss of service. Custom negotiated Hosting SLA (Service Level Agreement) based services are available on individual quotation request, unless the contract entered specifically reflects such an agreement the service sold includes this best effort agreed service level.
If your business relies on guaranteed availability of service and cannot afford loss of service, please negotiate the required Service Level Agreement with us.
Content Responsibility & Liability The customer holds full responsibility of all website content. We are available to change content anytime and often we produce content to aid in website creation and promotion. It is the customers responsibility however to check and approve all text and photo content to assure it suits his needs and is appropriately worded.
Scope of Service You are buying an all inclusive business website service and design package which includes your own domain name as well as hosting. No refunds can be given for early termination of your service, no price reduction can be provided for bringing your own domain name service or hosting Your website comes inclusive of being set up until you are happy with it. Once you have agreed to your website being complete and you are happy using the tools available to you. We always inform our customers before billable costs are incurred. Within reason (anything short of a redesign) – text/photo changes will not be invoiced, especially if you have chosen one of our fully managed website packages.
Your website will only be developed upon receipt of full payment. You are responsible for providing the content for your website both in terms of photos and text content. Your website service package is priced with an upfront Build cost and a monthly running component.
Domain Name Ownership You are the owner of your domain. Should you choose to terminate services with us, the domain will be transferred to a provider of your choice; you will not be issued with any termination invoice other than what is charged by domain name registrars. All domain registration undertaken by us are made using your name and ABN details. If you choose to maintain your own Domain Name account, you are responsible for the timely renewal of your domain.
Service Terms and Conditions for
WEB DESIGN 4 BUSINESS
Welcome to Web Design 4 Business, where we provide professional and high-quality web design services to our clients. By using our services, you agree to be bound by these terms and conditions.
- Services
Web Design 4 Business will provide web design services to the Client as set out in the Service Agreement between the parties. The Service Agreement may be modified by mutual agreement between the parties.
- Payment
The Client will pay Web Design 4 Business for the services provided as set out in the Service Agreement. Payment is due on receipt of invoice or as documented within the invoice. Web Design 4 Business may suspend or terminate services if payment is not received on time.
- Intellectual Property
The Client agrees that all intellectual property of created design elements – website, including but not limited to trademarks, logos, and other content, will remain the property of Web Design 4 Business until payment is received in full for the services provided. The Client also agrees that all intellectual property in any materials provided by the Client for use in the website belongs to the Client.
- Confidentiality
Web Design 4 Business and the Client agree to keep all information confidential, including but not limited to business information, financial information, and personal information.
- Warranties
Web Design 4 Business warrants that the services provided will be performed with reasonable care and skill. The Client warrants that all materials provided to Web Design 4 Business for use in the website are owned by the Client or are licensed for use in the website.
- Limitation of Liability
Web Design 4 Business will not be liable for any loss or damage suffered by the Client or any third party arising from the services provided, including but not limited to loss of profits, loss of business, and loss of data. Web Design 4 Business’s liability will be limited to the value of the services provided.
- Termination
Either party may terminate the Service Agreement at any time by giving written notice to the other party. The Client will be responsible for any fees and charges incurred up to the date of termination.
- Governing Law
These terms and conditions will be governed by and construed in accordance with the laws of Australia.
- Dispute Resolution
If any dispute arises between the parties, the parties will attempt to resolve the dispute through negotiation and mediation before commencing any legal proceedings.
- Entire Agreement
These terms and conditions, together with the Service Agreement, constitute the entire agreement between the parties and supersede all prior discussions and agreements between the parties.
By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions, please contact us.